Sales Management A Practical Guide to Renewals, Upsells and Customer Success For many SaaS businesses, the renewal event is an opportunity that allows them to re-engage with their customers in a full review of the success of their relationship to-date and define the objectives for next contractual year.
Podcast Heresy E8: Daniel Farkas, VP Global Renewals & EMEA Customer Success @Box on Building a World-class CS Team On this month's episode of the Heresy Podcast, Dimitar is joined by Daniel Farkas, Global Vice President for Renewals and Customer Success at Box. Daniel lays down the blueprint for building a world-class Customer Success team.
